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Terms

T&C

Overview of Our General Terms & Conditions
(including legal information)

Overview
1. Scope
2. Contractual Partners
3. Offer & Contract Agreement
4. Cancellation Right for Consumers
5. Prices & Shipping Costs
6. Delivery
7. Payment
8. Reservation of Title
9. Warranty

Additional Information

Order Process
Text of the Agreement

General Terms & Conditions - yogishop.com GmbH

(The following Terms & Conditions contain information regarding your rights within the scope of contract regulations for distant sales and electronic business transactions.)

 
1. Scope
These General Terms & Conditions (T&C) shall apply for all deliveries from yogishop.com GmbH to consumers (§ 13 German Civil Code BGB) .

2. Contractual Partners
A purchase contract is agreed with: Yogishop.com GmbH, Wendelins 1c, 87487 Wiggensbach, Germany, Company Register: Kempten Local Court, HRB: 8695, Managing Directors: Matthias Beck, Uwe Haardt

Our customer service is available to you Monday to Friday between 8 am and 6 pm for questions, complaints and criticism by phone: +49(0)8370/ 92 17 30  Fax: +49(0)8370/ 92 17 322  or email: service@yogishop.com

Yogishop.com GmbH is an audited online shop and has agreed to comply with Trusted Shops requirements (for more information please visit www.trustedshops.eu).

3. Offer & Contract Agreement
3.1 The visual depiction of products in the online shop does not represent a legally binding offer, but a non-binding online catalogue offering. Errors excepted.

3.2 You submit a legally binding order of the goods in your shopping cart when clicking the button [Submit order]. A confirmation of the receipt of your order coincides with the acceptance of your order immediately after order submission by way of an automated email. The dispatch of the order confirmation email constitutes entering into a purchase contract.

4. Cancellation Right for Consumers

---CANCELLATION POLICY---

 

Cancellation Right

You have the right to revoke your contract agreement within 14 days in written form (e.g. letter, fax, or email) without stating a reason - or - provided the goods have been remitted to you before the end of the 14 days - by returning the goods.

The 14-day term commences after receipt of this notification in text form, but not before receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before receipt of the first partial delivery), and not prior to performance of our information obligation pursuant to Article 246 § 2 in conjunction with § 1 (1) and (2) of the Introductory Act to the German Civil Code (EGBGB) and our duties pursuant to Article § 312g (1) Sentence 1 (BGB) in conjunction with Article 246 § 3 EGBGB. A timely dispatch of the revocation or the goods shall suffice to meet the revocation deadline. The cancellation is to be addressed to:

Yogishop.com GmbH, Wendelins 1c, 87487 Wiggensbach, Germany, Fax: +49 (0)8370-9217322, service@yogishop.com

Consequences of Contract Cancellation
In the case of an effective cancellation, any performance received by both sides shall be returned and possible benefits gained (e.g. interest) shall be released. Should you be unable to reimburse us either in total or in part for services or benefits (e.g. benefits from use) received, you shall be required to provide compensation.

You are obliged to provide compensation for benefits from use and deterioration of the goods only if the benefits or deterioration are a result of handling the goods for uses beyond reasonable verification of features and function. "Verification of features and functions" refers to the testing and sampling of the relevant goods as would be feasible and reasonable in a retail shop. Goods consignable by parcel shipment are to be returned at our risk.

You shall be liable for the regular costs for return shipment if the received goods correspond to the goods ordered, and if the cost of the returned goods does not surpass EUR 40, or if you have not made payment or contractually agreed part-payment at the time of cancellation. In all other cases the return of the goods will be free of charge to you. Goods not consignable by parcel shipment shall be picked up at your delivery address. Obligations for the repayment of payments must be fulfilled within 30 days. The 30-day term begins for you at the time of dispatch of your cancellation or goods, and for us with their receipt.

The right of cancellation outlined above shall not apply for distance selling contracts
  • for the delivery of goods manufactured to customer specifications or for the delivery of goods explicitly customised to personal requirements of the customer,
  • for the delivery of goods with properties unsuitable for return,
  • or for audio or video recordings or CDs/DVDs where the outer seal of the delivered goods has been broken by you,
  • or for newspapers, magazines,
  • or for perishable goods,
  • where a return would exceed the sell-by date;
---END OF CANCELLATION POLICY---


4a. Cost of Returns when Exercising the Cancellation Right
Should you exercise your statutory cancellation right (see Cancellation Policy), then you shall be liable for the costs for return shipment if the received goods correspond to the goods ordered, and if the cost of the returned goods does not surpass EUR 40, or if you have not made payment or contractually agreed part-payment at the time of cancellation. In all other cases the return of the goods will be free of charge to you.

5. Prices & Shipping Costs
5.1 The prices stated on the product pages are inclusive of VAT and other pricing components.
5.2 We shall charge shipping costs in addition to the stated prices. Shipping costs are dependent on the type of goods ordered, the shipment method, and the delivery country, and will be clearly displayed on the product pages, in the shopping cart, and on the order page. Details on the various shipping costs can be found here.
5.3 An additional fee of 4.00 € shall be charged for CoD orders, which will be payable at the time of delivery to the mail delivery provider. The post service provider will charge an additional 2.00 € service fee.

6. Delivery
6.1 Deliveries will be carried out by DHL or DPD (Deutscher Paketdienst).
6.2 Delivery time within Germany is 1-2 working days from order acceptance, and approximately 3-9 working days from order acceptance for deliveries to other European countries. Relevant information regarding other delivery times shall be displayed on the product pages. You will be informed immediately of any out-of-stock goods.
6.3 We are entitled to provide partial deliveries where this is reasonable for you. Additional shipping costs shall only be charged where expressly agreed.

7. Payment
7.1 Available payment options are prepayment, CoD, credit card, PayPal, direct debit, or instant funds transfer.

- Prepayment: We shall provide our bank information as part of the order confirmation and shall dispatch the goods once payment has been received.
- Cash on Delivery (CoD): Cash on delivery shipping will incur a CoD flatrate of 6.00 €. (This option is available within Germany only)
- Credit Card: We accept VISA, MASTERCARD and AMERICAN EXPRESS. Your credit card account will be debited at the time of goods dispatch.
- Direct Debit: Your bank account will be debited at the time of goods dispatch. (This option is available within Germany only)
- Instant Funds Transfer: The online funds transfer service sofortueberweisung.de will help speed up the dispatch of your order in comparison with prepayment by several days. You will need an online banking-capable account (PIN/TAN process) to take advantage of this TÜV-approved service. (This option is available in Germany, Austria, Switzerland, and the Netherlands only)

7.2 You shall be entitled to offset only if your counterclaims have been confirmed by a court of law, or if they are undisputed, or if they have been accepted by us in writing.
7.3 You shall be entitled to exercise your right of retention only where claims result from the same contractual agreement.

8. Reservation of Title

Delivered goods shall remain our property until payment has been received in full.

9. Warranty
Warranty is granted in accordance with legal requirements, whereby we reserve the right to redeliver or repair goods in accordance with your wishes in case of a fault in the delivered goods. Should our remedial efforts fail, or the redelivered goods display the same or other faults, then you shall be entitled to return the goods against full repayment of the purchase price, or keep the goods for a lesser price. Please read the product documentation included in your delivery for any manufacturer warranties.

10. Dispute Settlement
Online Dispute Resolution in accordance with Article 14 , Section 1 of ODR - VO : The European Commission provides a platform for online dispute resolution ( OS ) willing to see http://ec.europa.eu/consumers/odr/



Additional Information

Order Process
Once you have found a product you like, you can place it in your shopping cart by clicking "Add to shopping cart". The content of your shopping cart is non-binding and can be viewed at any time by clicking the "Show shopping cart" button. Any of the products in the shopping cart can be removed at any time by clicking the "Remove" link. Once you have decided to purchase the content of your shopping cart, simply click the "Go to cashier" button. You will then have to enter your details. All mandatory fields are marked with an *. The system will offer registering your details, but a registration is not mandatory. Your information will be encrypted for transmission. You can now select your preferred delivery and payment type. Make sure to recheck your information when you are finished. Clicking the "Submit order" button will complete the order process. You can cancel the process at any time by simply closing the browser window. Additional information, for example on how to correct your input, is offered on the individual pages.

Access to the Text of the Agreement
The text of the contractual agreement is stored on our internal systems. You can access the Terms & Conditions at any time on this page. You can access your customer information at any time if you have opted in favour of registering with us. The order information and T&C will be sent to you via email.

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