Returns

If you want to return something from your order with us, it's very easy. You can do this within 14 days. Please also note our right of cancellation.

Here are the steps you need to follow if you want to register a return from Germany:

1. Login to your customer account: Please log in to your customer account. There you will find all your orders and can request a return directly online.
2. Request a return: Select the order from which you wish to return items and follow the instructions on the screen. You will be asked to select the items you wish to return.
3. Create a returns label: After you have requested the return, you will receive a link from us to create the return label, which you can stick on the parcel. This label contains all the necessary information to ensure that your parcel is returned to us correctly.
4. Sending the return: Use this return label or the QR code that can be used by DHL for posting. The return fee is €3.90 and will be automatically deducted from the value of the returned goods. We recommend that you pack the return well and enclose a copy of the delivery note. This way you can be sure that your return will reach us
5. Refund: As soon as we have received and checked your return, the purchase price minus the return fees will be transferred back to the originally selected payment method.

Here are the steps you need to follow if you want to register a return from abroad:

1. Login to your customer account: Please log in to your customer account. There you will find all your orders and can request a return directly online.
2. Request a return: Select the order from which you wish to return items and follow the instructions on the screen. You will be asked to select the items you wish to return.
3. Return costs: Please note that we are unfortunately unable to cover the costs for returns from abroad. You are therefore responsible for the return costs. We recommend that you pack the return well, enclose a copy of the delivery note and, if possible, send it with a shipping service provider that offers shipment tracking. This way you can be sure that your return will reach us.
4. Refund: As soon as we have received and checked your return, the purchase price will be refunded to the originally selected payment method.

If you have any questions or need help, we will be happy to assist you. Thank you for your order and we hope to see you in our shop again soon!