You can use this form to cancel a purchase made in our online store. Your right to cancel is valid for 14 days from the day you received the merchandise—to meet the deadline, it is sufficient to send the cancellation notice in a timely manner before the deadline expires. Immediately after submitting the form, you will receive a confirmation of receipt via email. For certain items—such as personalized or embroidered items, as well as opened hygiene products—there is no right of withdrawal; you can find all details in our withdrawal policy.
