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Cancellation Right

Cancellation Right
As a consumer, you have the right to revoke your contract agreement within two weeks in written form (e.g. letter, fax, or email) without stating a reason - or by returning the goods.




Cancellation Right

You have the right to revoke your contract agreement within 14 days in written form (e.g. letter, fax, or email) without stating a reason - or - provided the goods have been remitted to you before the end of the 14 days - by returning the goods.

The right of cancellation shall not apply for distance selling contracts

  • for the delivery of goods manufactured to customer specifications or for the delivery of goods explicitly customised to personal requirements of the customer,
  • for the delivery of goods with properties unsuitable for return,
  • or for audio or video recordings or CDs/DVDs where the outer seal of the delivered goods has been broken by you,
  • or for newspapers and magazines, unless the consumer has entered into the contract by phone,
  • or for perishable goods,
  • where a return would exceed the sell-by date;
The 14-day term commences after receipt of this notification in text form, but not before receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before receipt of the first partial delivery), and not prior to performance of our information obligation pursuant to Article 246 § 2 in conjunction with § 1 (1) and (2) of the Introductory Act to the German Civil Code (EGBGB) and our duties pursuant to Article § 312g (1) Sentence 1 (BGB) in conjunction with Article 246 § 3 EGBGB.

A timely dispatch of the revocation shall suffice to meet the revocation deadline. The cancellation is to be addressed to: GmbH, Wendelins 1c, 87487 Wiggensbach, Germany, Fax: +49 (0)8370-9217322, email:

Consequences of Contract Cancellation
In the case of an effective cancellation, any performance received by both sides shall be returned and possible benefits gained (e.g. interest) shall be released. Should you be unable to reimburse us either in total or in part for services or benefits (e.g. benefits from use) received, you shall be required to provide compensation.

You are obliged to provide compensation for benefits from use and deterioration of the goods only if the benefits or deterioration are a result of handling the goods for uses beyond reasonable verification of features and function. "Verification of features and functions" refers to the testing and sampling of the relevant goods as would be feasible and reasonable in a retail shop. Goods consignable by parcel shipment are to be returned at our risk.

You shall be liable for the regular costs for return shipment if the received goods correspond to the goods ordered, and if the cost of the returned goods does not surpass EUR 40, or if you have not made payment or contractually agreed part-payment at the time of cancellation. In all other cases the return of the goods will be free of charge to you. Goods not consignable by parcel shipment shall be picked up at your delivery address. Obligations for the repayment of payments must be fulfilled within 30 days. The 30-day term begins for you at the time of dispatch of your cancellation or goods, and for us with their receipt.


Customer Service
Address: GmbH, Wendelins 1c, 87487 Wiggensbach, Germany, Tel. +49(0)8370/ 92 17 30 - Fax: +49(0)8370/ 92 17 322, email:


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