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Shipping Information
Standard Shipping
You will benefit from our optimised shipping system: Orders received by 12 noon on a weekday will be dispatched by us on the same day as soon as we have received the order confirmation.*
*(Prerequisite is that the item is in stock, and the selected payment option was direct debit, credit card, instant funds transfer, or cash on delivery)
Our partner carrier (DHL) will deliver the parcel across Germany as soon as possible between Monday and Saturday. Approximate delivery times for shipments to destinations outside Germany are stated further down.
You will receive a separate email (dispatch notice) to inform you when your ready-to-ship order leaves our premises and is handed over to the carrier.
Should the package delivery service be unable to find you at home, then the package might be handed over to your neighbour, or a notification card will be left for you. You can pick up your parcel within seven days from your local post office with that notification card (make sure to bring along a photo ID or your driving license).
Note: Due to the Corona crisis, the
delivery times listed below are not valid at present. Due to special
circumstances, longer delivery times may occur in individual cases.
Germany
- 3.90 €
- Free delivery for order values over 39 €
Delivery time: approx. 1-2 working days
- 6.90 €
- Free delivery for order values over 99 €
Delivery time: approx. 2-3 working days
- 7.90 €
Delivery time: approx. 2-4 working days
- 9.90 €
Delivery time: approx. 3-5 working days
- 14.90 € for order values up to 350 €
Switzerland
- 15.90 € for one package
Bulgaria, Lithuania, Latvia, Ireland, Finland, Estonia, Slovakia, Slovenia, Finland
- 18,90 € for one package
Greece, Portugal, Romania, Spain
- 23.90 € for one package
- 23.90 € for one package
- 39.90 € for one package
Customs Duties
Express Service - Delivery on Your Desired Date
The following delivery times are available:
- Express Service - Morning delivery (before 12 noon) 14.50 €
- Express Service - Evening delivery (between 5 and 10 pm) 43.50 €
- Express Service - Saturday delivery (before 12 noon) 31.50 €
DHL Packstation
Important: Please make sure to enter the following information as an alternative delivery address if you want your delivery to go to a Packstation:
Company: PostNumber
Payment Information
Direct Debit
You can order quickly and easily via direct debit. You simply enter your bank details during the order process. We will collect the invoice amount when your order is dispatched. Payment via direct debit is very safe as the entire order process is protected with 128 bit SSL encryption.
Bank Transfer
You can order quickly and easily via bank transfer. You will receive an email with your order confirmation once we have received your order. The email will contain our bank details. Your order will be dispatched as soon as the invoice amount has been received on our account.
PayPal
You can order quickly and easily via PayPal. You will be forwarded to the PayPal homepage during the order process. Simply log in at PayPal.de as usual with your email address and password to initiate or confirm the payment. We will dispatch your order immediately after receiving your payment via PayPal. Payment via PayPal is very safe as the entire order process is protected with 128 bit SSL encryption. We do not store your PayPal access information.
Credit Card
You can order quickly and easily via credit card. We accept Visa, MasterCard, and AmericanExpress. You will be forwarded to our authorised payment provider during the order process. There you can enter your credit card details. We do not store your credit card information. Payment via credit card is very safe as the entire order process is protected with 128 bit SSL encryption.
Instant Funds Transfer
You can order quickly and easily via instant funds transfer. Instant funds transfers are handled by an online service, which allows you to directly log in to your online banking account. You can directly transfer the amount using your TAN. We do not store your login information. Payment via instant funds transfer is very safe as the entire order process is protected with 128 bit SSL encryption.Cash on Delivery
You can order quickly and easily via CoD. An additional fee of 4.00 € will be charged for cash on delivery orders. Please keep the relevant amount ready for the delivery as your mail man can only accept cash payments. The post service provider will charge an additional 2.00 € cash on delivery service fee upon delivery of the parcel.Please note: Partial deliveries cannot be accepted if you choose this payment type!